At FastVanRemoval, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our removal services.
This policy applies to customers, website visitors, and anyone who interacts with FastVanRemoval.
1. Information We Collect
We may collect and process the following personal information:
- Contact Information: Name, phone number, email address, and physical addresses.
- Service Details: Information related to your move (e.g. origin/destination, access details, inventory).
- Payment Information: Payment method and billing information (note: we do not store card details).
- Technical Data: IP address, browser type, operating system, and website usage data.
- Communication History: Email exchanges, contact form submissions, or phone call records.
2. How We Use Your Data
We use your information to:
- Provide and manage our home removals services.
- Communicate regarding quotes, bookings, or service updates.
- Process invoices and payments securely.
- Improve our services and customer support.
- Comply with applicable legal and regulatory obligations.
We will never sell or rent your data to third parties for marketing purposes.
3. Legal Bases for Processing
FastVanRemoval processes your personal data based on the following legal grounds:
- Performance of a Contract – to carry out removal services you’ve requested.
- Legal Obligation – to comply with applicable UK laws and tax regulations.
- Legitimate Interests – to manage our business operations and maintain service quality.
- Consent – when required, for example, to send promotional offers (only if you opt in).
4. Cookies & Tracking
- Our website uses cookies to enhance your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings.
5. Data Security
- We take data protection seriously and implement appropriate technical and organisational measures to safeguard your personal data against unauthorized access, loss, or misuse.
6. Third-Party Services
- We may use trusted third-party providers for IT support, payment processing, and CRM systems. All third parties are contractually required to comply with UK GDPR and maintain the confidentiality and security of your data.
7. Policy Updates
- We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.